Customer Service

If you love everything boating, camping and fishing then make sure you get into your closest store and check it out - with over 100 stores nation-wide there is probably one right around the corner from you! We have everything you could possibly need for your next boating camping or fishing adventure under one roof. Read More

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Our Click and Collect service allows you to purchase online and pick up your order from your local BCF store (subject to stock availability). Simply add your items to the shopping cart and select ‘Pickup in-store’. Read More

Members of Club BCF get access to heaps of exclusive benefits! Become a BCF Club member today and receive updates, specials and chances to win! Read More

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BCF Gift Card's are the quick and easy gift to give when you’re stuck for ideas. Available in-store and online, it gives your family member or mate the chance to choose the gear they actually want and need. Read More

Instructional page for inactive members to contact support CCC to re-activate their accounts Read More

Your email address serves as a convenient way to receive important information about your order and serves as your Demandware account identification. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information. Read More

Opening an account is easy. You may create an account at any time by clicking the "My Account" hyperlink in the header or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. Read More

You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods. Read More

BCF website makes it easy to order online. You can order on your desktop, tablet or mobile device 24 hours a day, 7 days a week. For your convenience we can deliver most items directly to your home, workplace or address of your choice (excluding some bulky or fragile products and/or remote locations). Read More

Payment for all goods must be made by credit or debit card. We accept payment with: Visa, MasterCard, American Express and Discover. Read More

There a multiple payment options available online and in-store. Follow the link to Read More

Simply show the lower price, including any freight or other charges, to our Experts in-store and we'll price match it. Read More

BCF have developed a Privacy Policy that complies with the requirements of the Privacy Act. When you provide us with your name and contact details, the information will be used as permitted by you and only for legitimate business reasons. View our Privacy Policy for further details, or contact the Privacy Officer on (07) 3482 7900. Read More

We’re constantly working hard to increase the range available on our site with over 15,000 items from our store stocked range currently available for Click & Collect or Home Delivery, you are sure to find what you are looking for. Read More

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We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased from one of our stores. Our Returns Policy is designed to assist you with your return. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law. Help us, help you! Read More

At Demandware, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128-bit encryption technology to protect your online information. Read More

All orders placed online via the BCF website are delivered via courier. You can track the progress of your order from placement through to delivery via our Track & Trace portal. Simply enter your order number (i.e. 0000012345) and your first and last name to view the progress of your order. Read More

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Super Saver Shipping for video games. Read More

This website at www.bcf.com.au (the “Site”) is a shopping website where you can browse, select and order products advertised on the Site from SRG Leisure Retail Pty Ltd A.B.N. 51 110 667 411 (“BCF”, “us” or “we”). Read More

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Note: It is important that collection notices are correct and up-to-date. Accordingly, please ensure that each collection notice is reviewed (both before it goes live and after any changes to data collection practises) to ensure that it accurately captures what information is being collected by SRG when a customer signs up to a loyalty program, how that information is being used by SRG and to whom that personal information may be disclosed (including which country the information may be disclosed to overseas). Read More

This website at www.bcf.com.au (the “Site”) is a shopping website where you can browse, select and order products advertised on the Site from SRG Leisure Retail Pty Ltd A.B.N. 51 110 667 411 (“BCF”, “us” or “we”). Read More

BCF Gift Card's are the quick and easy gift to give when you’re stuck for ideas. Available in-store and online, it gives your family member or mate the chance to choose the gear they actually want and need. Read More